1. Eligibility for Refund

• Service Not Delivered: If the service provider did not show up or the booking was confirmed but not completed.
• Service Not as Described: If the service performed is significantly different from what was agreed upon.
• Unsatisfactory Service: In case of poor quality service, subject to verification and investigation.
• Prepaid Cancellations:
  • Full Refund: If cancellation is made at least 2 hours before the scheduled time.
  • Partial Refund: If cancellation is made less than 2 hours before, a cancellation fee may apply.

2. Non-Refundable Situations

• Customer provided wrong information (address, contact number, etc.).
• Service refusal at doorstep without a valid reason.
• Change of mind after the service provider has reached the location.
• If the customer fails to respond after service provider’s arrival.

3. Refund Process

• Initiation: Raise a request via the app or email support@hazirho.in within 24 hours of service.
• Review: Our quality assurance team will review each request.
• Approval: If eligible, refunds are credited within 5–7 business days.
• Rejections: You’ll be notified with a valid reason in case of rejection.

4. Mode of Refund

• Online Payments: Refunded to your original payment method (UPI, wallet, card).
• Cash Payments: Refunded via UPI or bank transfer.

5. Contact Us

📞 Customer Support: +91-9649400098
📧 Email: support@hazirho.in
🌐 Website: www.hazirho.in

Note: HazirHo reserves the right to update this policy at any time without prior notice.